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The ODR Handbook

First of its kind, the ODR Handbook contains valuable insights and learnings to equip you to successfully adopt ODR.

Enabling a Dispute Resolution Ecosystem

Agami is a non-profit that works closely to nurture entrepreneurship in ODR (Online Dispute Resolution), so as to enable more citizens and businesses to resolve disputes equitably, efficiently, and at scale. Today, the ODR provider ecosystem consists of over 20 start-ups providing dispute resolution services, and over 100 enterprises and counting, that’ve implemented ODR within their organization. Agami has helped industry and state decision-makers get introduced to and adopt ODR. You can be a part of this movement too.

History of ODR in India

If you’re new to ODR and the movement, start here.


Are you ready to be a part of the ODR Movement?

“As the world goes digital, dispute resolution must follow suit. ODR is not just an idea whose time has come – it is a necessity for modern businesses”

Taking Disputes Online

ODR forces us to reimagine dispute resolution from justice administered in a courtroom to a service that can be availed of anywhere. It shifts the focus from adversarial court procedures to collaborative, mediated solutions. ODR integrates technology with trusted mechanisms of dispute resolution: negotiation, mediation, conciliation, and arbitration

Agami launched the ODR initiative in December 2018 to nurture the ODR ecosystem by accelerating ODR startups, creating demand amongst business, society and government, and unlocking resources of all types.


ODR Start-ups


ODR Enabled Enterprises


ODR Handbook Downloads

"Agami recognized that online dispute resolution could address pendency and resolution mistrust more exponentially than just focusing on fixing the courts. They've then played an instrumental role to painstakingly build the ecosystem and movement to make ODR a reality. Three years down it has become a reality.”

Akshetha AshokaCo-Founder (SAMA)

"Agami is responsible for building the ODR Movement in India - from a dream to tangible impact."

Chittu NagarajanGlobal ODR Pioneer

Our Thoughts on ODR

Online Dispute Resolution
January 20, 2023

#JustTech: The Revolution of Online Dispute Resolution

What makes Online Dispute Resolution special? Apart from being cost-effective, time-sensitive, and simple, it also allows parties greater autonomy over how they want to resolve their dispute. ODR presents a…
Online Dispute ResolutionVideos
April 16, 2021

Power to the People: Bringing ODR to All | ODR Week 2021, Day 5

Online Dispute ResolutionVideos
April 15, 2021

Collaborative Initiatives within ODR | ODR Week 2021, Day 4

VideosOnline Dispute Resolution
April 14, 2021

Building the Appropriate Business Solutions for Dispute Resolution | ODR Week 2021, Day 3

Download the ODR Handbook

First of its kind, the ODR Handbook contains valuable insights and learnings to equip you to successfully adopt ODR.

Download the Handbook

Handbook Partners

A Full History of ODR

How Online Dispute Resolution spread in India

ODR Handbook

Agami in association with NITI Aayog and Omidyar Network India, and ably supported by Ashoka Innovators for the Public, ICICI Bank, Trilegal, Dalberg, Dvara Research, and NIPFP have launched the ODR Handbook – an information guide to accelerate the adoption of ODR by businesses.

ODR: A Business Priority

A common theme through the June 2020 meeting was the need for businesses to actively adopt ODR to Enhance the Ease of Doing Business, particularly now in light of COVID19. To catalyse this shift, NITI Aayog, Agami, Omidyar Network India along with Confederation of Indian Industry (CII) organised an open online meeting with key business, government, and legal representatives to signal to the industry that ODR was an idea whose time had come.

Play Video

Playback the recorded meeting

ODR: A National Priority

Spurred by the success of ODR Week in introducing the ODR community in India to the world, Agami in association with NITI Aayog and Omidyar Network India brought together senior members of the Judiciary, Government and Businesses to identify pathways to recognize the full potential of ODR in India. See the five key insights here and key takeaways here. What emerged were key insights and a multi-stakeholder agreement to work collaboratively to ensure efforts are taken to scale online dispute resolution in India. See the five key insights here and key takeaways here!

ODR Week 2020

ODR Week 2020

Just as Autonomy 3.0 geared towards exploring developing capacity for nationwide ODR was around the corner, COVID19 hit India. Agami along with the Autonomy community came together for the largest (and open) weeklong online ODR meetup yet. The themes ranged from showcasing ODR solutions to identifying use cases for ODR to discussing building capacity for ODR in India. Watch the series here .

Autonomy 2.0

Autonomy 2.0

Agami hosted a two-day autonomy 2.0 during the annual Agami Summit in November 2019 to explore the applicability and design of ODR systems to different needs in business and society. The community heard insights from e-commerce leaders, grassroot networks, global pioneers, and start-ups to map the emerging future of ODR, develop a shared vision, strengthen relationships, and create clear areas of collaboration. A paper on ODR opportunities in India was also released and key insights from the session can be accessed here.


Autonomy: The ODR Community Emerges

Entrepreneurs, experts and enthusiasts of ODR came together to form “Autonomy”: a group to accelerate the ODR movement in India. This powerful collective meets every quarter to advance the ODR ecosystem in India and are on a common platform together for continuous engagement and knowledge sharing amongst the community.

Triggering the Demand

With the movement underway and ODR solutions taking shape and growing in their capabilities, we looked to the demand side, and partnered with Vahura, to expand the ecosystem further with an Enterprise Leaders’ Circle – triggering businesses to innovate with ODR in house and to create the appetite and market that our community of innovators can service.

E-ADR Jury

Finding the Innovators!

The finalists pitched their solution to a remarkable group of five Jury members chaired by Justice BN Srikrishna who determined which team would drive the development of a model E-ADR Institution. At the end of a day-long deliberation, they selected a venture founded and led by a group of then final year law students at NUJS – ODRWays (now SAMA) as the winner! The other finalists were Centre for Online Resolution of Disputes (CORD) and Resolve Disputes Online (RDO). In addition to the finalists, the Challenge saw the emergence of 8 lasting coalitions of partners and the birth of the ODR Community.

E - ADR Challenge

E - ADR Challenge Launch

After receiving community inputs, Agami in partnership with ICICI Bank launched the E-ADR Challenge – inviting applications from across the world. The Challenge was framed simply as building an E-ADR Institution that can combine the best of technology and ADR to resolve disputes at scale. 60 teams from India and abroad participated in the Challenge. The process enabled participants to collaborate and create coalitions to build solutions.

The ODR Initiative is born!

It all began with the E-ADR Challenge in partnership with ICICI Bank in January 2019. Recognizing the power of technology and trusted mechanisms of Alternative Dispute Resolution (ADR) to resolve millions of disputes expediently and efficiently, Agami (then Vayam) in partnership with ICICI Bank conceptualized a national E-ADR Challenge. The purpose of the E-ADR Challenge was to identify and accelerate powerful innovations that can transform the future of dispute resolution in India. Agami launched the Challenge overview and specifications to invite inputs from the legal, business, technology, and dispute resolution communities.

Join our ODR Community (Autonomy) on Telegram